Shipping Policy

Last Updated: September 14, 2026

At BathTwist, we aim to deliver your orders safely and efficiently across India.

This Shipping Policy explains our order processing timelines, delivery methods, shipping charges, and other important information related to product delivery.

1. Shipping Locations

BathTwist currently delivers products across serviceable locations in India.

Delivery availability may depend on the destination pin code, product category, product size, and logistics partner coverage.

Certain remote or restricted locations may have limited delivery options.

2. Order Processing Time

Orders are generally processed within 2–5 business days after successful payment confirmation.

Processing time may vary depending on:

  • Product availability.
  • Supplier or manufacturer dispatch timelines.
  • Product category.
  • Order quantity.
  • Customized or special-finish products.

Some products may require additional procurement time. The estimated delivery timeline, wherever available, will be communicated during checkout or after order confirmation.

3. Estimated Delivery Timeline

Standard delivery generally takes approximately 5–12 business days after dispatch, depending on the destination.

Please note that:

  • Delivery timelines are estimates and not guaranteed deadlines.
  • Certain products, including special finishes, imported products, made-to-order items, or products sourced directly from manufacturers, may take longer.
  • Delivery delays may occur due to holidays, weather conditions, transportation disruptions, supplier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges may vary based on:

  • Delivery location.
  • Product dimensions and weight.
  • Order value.
  • Shipping method.
  • Product category.

Applicable shipping charges will be displayed at checkout before completing your purchase.

From time to time, BathTwist may offer free shipping promotions subject to specific terms and conditions.

5. Order Tracking

Once your order has been dispatched, tracking information may be shared through email, SMS, WhatsApp, or other available communication channels.

Customers can use the tracking details provided to monitor shipment progress.

Tracking availability may depend on the logistics partner and shipping method.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

  • Full name.
  • Complete address.
  • Landmark.
  • City and state.
  • Valid pin code.
  • Contact mobile number.

BathTwist shall not be responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Additional charges may apply for re-delivery in certain circumstances.

7. Inspection at Delivery

Customers are advised to inspect the outer packaging at the time of delivery.

If the package appears visibly damaged, tampered with, or opened, please:

  • Photograph or record the condition of the package.
  • Note the issue with the delivery personnel, wherever possible.
  • Contact BathTwist customer support immediately.

For concealed damage discovered after opening, please refer to our Refund & Returns Policy.

8. Partial Shipments

In some cases, products from the same order may be shipped separately depending on product availability, warehouse location, supplier dispatch schedules, or product dimensions.

Customers will not be charged additional shipping fees solely due to partial shipments unless otherwise communicated.

9. Delayed or Undelivered Orders

If an order is delayed beyond the estimated delivery timeline, customers may contact us for an update.

BathTwist will coordinate with the relevant shipping partner or supplier to resolve delivery-related issues.

However, delays caused by external circumstances beyond our control may not qualify for compensation.

10. Failed Delivery Attempts

If delivery cannot be completed due to:

  • Customer unavailable at the address.
  • Incorrect address or contact details.
  • Refusal to accept delivery.
  • Repeated failed delivery attempts.

the shipment may be returned to the sender.

Any re-shipping or additional delivery charges may be applicable.

11. Cancellation After Dispatch

Orders generally cannot be cancelled once they have been dispatched.

Customers may contact us to request cancellation, but approval will depend on the shipment status and applicable return policy.

12. Contact Us

For shipping-related queries, please contact:

BathTwist
Website: https://bathtwist.com
Email: sales@bathtwist.com
Phone: +91 72080 02286