Terms & Conditions

Last Updated: September 14, 2026

Welcome to BathTwist.

These Terms & Conditions govern your use of https://bathtwist.com and your purchase of products and services through our website.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

1. About BathTwist

BathTwist is an online marketplace and e-commerce platform offering bathroom fittings, sanitaryware, accessories, faucets, showers, kitchen sinks, and related home improvement products.

The products listed on our website may be sourced from authorized manufacturers, distributors, brands, and suppliers.

2. Eligibility

By using this website, you confirm that:

  • You are legally capable of entering into a binding agreement under applicable law.
  • The information provided by you is accurate and complete.
  • You will use the website only for lawful purposes.

3. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and pricing displayed on the website are accurate.

However:

  • Actual product colours may vary depending on screen settings.
  • Product images may be for illustrative purposes.
  • Manufacturers may change product specifications, dimensions, packaging, or designs without prior notice.
  • Availability of products may change from time to time.

BathTwist shall not be responsible for minor variations that do not materially affect product functionality.

4. Pricing and Taxes

All prices displayed on the website are in Indian Rupees (INR) unless otherwise specified.

Applicable taxes, shipping charges, handling charges, or other fees will be displayed during checkout wherever applicable.

BathTwist reserves the right to correct pricing errors or update prices at any time without prior notice.

If an order has been placed at an incorrect price due to a technical or typographical error, BathTwist reserves the right to cancel the order and issue a refund for any payment received.

5. Order Acceptance

Placing an order on our website does not automatically guarantee acceptance.

An order shall be considered confirmed only after successful payment verification and acceptance by BathTwist.

We reserve the right to cancel or decline orders due to:

  • Product unavailability.
  • Pricing or technical errors.
  • Suspected fraudulent transactions.
  • Incorrect shipping information.
  • Manufacturer or supplier discontinuation.
  • Circumstances beyond our reasonable control.

In case of cancellation after payment, the eligible amount will be refunded to the original payment method.

6. Payment Terms

Customers may use the payment methods available at checkout.

All transactions are subject to authorization by the relevant payment gateway or financial institution.

BathTwist is not responsible for delays caused by banks, payment gateways, or technical failures beyond our control.

7. Shipping and Delivery

Orders will be processed and shipped according to our Shipping Policy.

Estimated delivery timelines are indicative and may vary depending on product availability, destination, shipping partner, manufacturer timelines, weather conditions, holidays, and other external circumstances.

For products requiring special procurement, customized finishes, or manufacturer dispatch, delivery timelines may be longer.

Please refer to our Shipping Policy for detailed information.

8. Returns, Replacements, and Refunds

Returns, replacements, and refunds shall be governed by our Refund & Returns Policy.

Customers are advised to inspect packages at the time of delivery and report any visible damage or discrepancies promptly.

9. Product Warranty

Certain products may carry manufacturer warranties.

Warranty terms, duration, exclusions, and claim procedures may vary depending on the brand and product category.

BathTwist does not independently extend warranties beyond those provided by the respective manufacturers unless explicitly stated.

Customers should retain invoices and relevant purchase documentation for warranty claims.

10. Intellectual Property

All content available on BathTwist, including but not limited to:

  • Website design
  • Logos
  • Text
  • Product descriptions
  • Images
  • Graphics
  • Videos
  • Software
  • Trademarks
  • Trade names

is owned by BathTwist, its licensors, or respective brand owners and is protected under applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell, or commercially exploit website content without prior written permission.

11. Prohibited Activities

Users shall not:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to website systems.
  • Upload harmful software, viruses, or malicious code.
  • Interfere with website functionality.
  • Use automated systems to scrape or extract website content without permission.
  • Submit false, misleading, or fraudulent information.

BathTwist reserves the right to suspend or terminate access to users violating these terms.

12. Limitation of Liability

To the maximum extent permitted by applicable law, BathTwist shall not be liable for indirect, incidental, consequential, or special losses arising from the use of the website or purchase of products.

We shall not be responsible for delays, interruptions, technical failures, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions shall exclude any liability that cannot legally be excluded under applicable law.

13. Force Majeure

BathTwist shall not be liable for failure or delay in performing obligations due to circumstances beyond reasonable control, including natural disasters, pandemics, war, strikes, government restrictions, transportation disruptions, supply chain interruptions, or technical failures.

14. Changes to Terms

BathTwist reserves the right to modify these Terms & Conditions at any time.

Updated terms will be published on this page. Continued use of the website after changes are posted constitutes acceptance of the revised terms.

15. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website or purchase of products shall be subject to the jurisdiction of courts located in Mumbai, Maharashtra, India.

16. Contact Information

BathTwist
Website: https://bathtwist.com
Email: sales@bathtwist.com
Phone: +91 72080 02286